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This business coaching episode explains how to achieve your goals.

Results-Focused Training, Tools, and Workshops from Expert Business Coaches.

Featured Coaching Excerpt - Notes & Transcript, Part 1
  • Mystic Statistic: "74% of people would consider finding a new job. 31% don't like their boss, 31% cite a lack of empowerment as the reason to leave and 43% cite a lack of recognition as the main problem." -Forbes
  • Action Step: Don't make excuses; be engaged in your job, and do the best you can be where you are.
  • Action Step: Be proactive in teaching yourself new skills that can benefit the company you are in. Companies would rather hire from within rather than hiring new employees, even if that means moving people to different departments.
  • Mystic Statistic: "Nearly four out of 10 U.S employers are having difficulty filling jobs. 53% of leaders at small businesses say they face a very or fairly major challenge in recruiting. And in a survey of Inc. 5000 CEOS, 76% said that finding qualified people was a major problem." -Inc. Magazine

entrepreneurial teaching like codeacademy.com, business mentors

-What's up, guys. Daniel McKenna here and today you get to sit in with Clay Clark and Caleb Taylor, and we're talking about putting in your time verses putting in your heart. Successful peopleand business mentors can tell you, you can't look at your job as a hourly thing. How many hours did I work? You have to look at it as, how much value did I provide? That's what this lesson is all about. We got to get after it. Let's go.


-Clay Clark. How are you, my friend?

-I'm doing awesome, man. They put the new rule in place here where I can't have my coffee cup on the set. So I feel empty but I know my cup is full elsewhere.

-Well, you were drinking coffee and I know that you drink coffee out of necessity. You don't even like the taste though, right? You just kind of smash it in your face.

-Just put it in my face. Yeah.

-All right, listen. Today, we are talking about putting in your time versus putting in your heart. And we're going to be looking at a big problem that we see in our society where a lot of people don't like their jobs, they feel stuck, they want to do something different, and at the same time, employers are saying that the hardest thing that they do each day is trying to find good employees. So there's some kind of disconnect here, so let's dive into this though. We got a little Mystic Statistic for you.


-According to Forbes, 74% of people would consider finding a new job. 31% don't like their boss, 31% cite a lack of empowerment as the reason to leave and 43% cite a lack of recognition as the main problem. Have you seen this is as a pattern? Most people in America don't enjoy their job right now?

-I would say that I see, because I've consulted with businesses as a business mentor all over the world, all over the country. And what I see is that a lot of people-- we have a job and we're not fully invested. Our heart's not in it, and we're kind of just viewing it as a paycheck sometimes, and we're not fully invested in it.

We don't really achieve a lot. Therefore, we don't get promoted. Therefore, we don't get recognition. Therefore, we don't get more opportunity or more empowerment from our boss. It's kind of a death cycle, and we could say, well, I hope my manager gets better. We could say, I will start becoming more engaged once my manager gets better--

-It's not my fault.

- --but the reality is that if you're waiting for your manager to get better, you're probably going to be waiting your whole career because all sorts of statistics show that most managers aren't the best either. So I would encourage you to do is just do the best you can do where you're at so you can get the empowerment, so you can begin to become engaged so that you can get promoted.

-And like what you're saying. The ball's in our court, so if there's 74% of people that really don't like their jobs, would love to find a new job. It's interesting because our next Mystic Statistic here from Inc. Magazine says, nearly 4 out of 10 US employers are having difficulty finding jobs or filling jobs. 53% of leaders at small businesses say they face a very or fairly major challenge in recruiting.

And in a survey of Inc. 5,000 CEOs, 76% said that finding qualified people was a major problem. Again, we just see a disconnect. It's not just employees hating their jobs. There's people looking for good people.

-Well, I think the thing is, again, if you're at a job right now, the great thing is that a lot of employers are having a hard time finding the people that they need. So let's just say you're working in the sales department right now and you know that the web team needs some help. There's nothing wrong with at night studying PHP development, front end web coding, going online, studying these courses--

-What are you saying right now?

- --learning web designs, so that way when the company's looking to promote a web guy they know you, they like you, you've already earned that position. And now when you say, hey, by the way, I can also do web design, you're almost a for-sure hire. So I would just encourage you, if you're watching this, to make sure that you're developing your skills and improving on a consistent basis and learning new skills so that the companies who are struggling to find the people they need, find the talent they need can promote from within because most employers would prefer to promote from within.

Featured Coaching Excerpt - Notes & Transcript, Part 2
  • Lesson Nugget: Don't rely only on your job to teach you new skills. Be committed to learning new skills on your own so that you can add value to yourself and the job you are in.
  • Notable Quotable: "You don't get paid for the hour. You get paid for the value you bring to the hour." -Jim Rohn (Motivational speaker and personal mentor of Tony Robbins and Brian Tracy)
  • Lesson Nugget: By actively being disengaged at work, you will lose empowerment, be micromanaged, and lose any chance of being promoted at your job.


Jim Rohn talks about how "You don't get paid for the hour. You get paid for the value you bring to the hour." And I think a lot of people have this mindset that this is what I make each hour. And that's kind of their view.

There's nothing. They can't see past that. What else would you have to add to Jim's quote here?

-Well, the one thing I would say-- and I just assure Jim, his story's awesome because he grew up really as a poor guy, and lived the American dream, became a multimillionaire, really dominated his profession. And so he knows a lot about come from the bottom to the top. And what I found, is when you're at the bottom and if you're not careful, let's be honest. When I had my first job at Target or Impact Ministries or Applebee's, I didn't have a lot of talent. And so I didn't have a lot of skill, didn't have a lot of talent, but I had a lot of time.

And so by investing in myself and through self help and reading and becoming an expert in sales and marketing and web development, these certain areas, I was able to bring a lot more to the marketplace. And then more and more people would reach out to me to do more and more things and pay more and more. But if you are at the job you're at right now and you're waiting for the job to bring you new skills, it's probably not going to happen.

So you need to be improving your skills. You need to be committed to self-improvement every hour that you're at the job and when you get home too. And that way you start to get paid for the value you add, not just for the hours that you're sitting at a desk.

-Love it. Let's jump on into this then. I want to-- you kind of touched on it a little bit here. But let's do a little story time. OK?

You talked about how you learned that you need to put your heart into it and really bring value to the company. But there was a time, right? There was a time when you're heart really wasn't in it, maybe, when you're a target or whatnot? Give us a little story time here on what the old Clay do and what that would look like.

-Well, I know when I worked at the Norseman, one of the things is they have, like, it's--

CALEB TAYLOR: Just for the few people that might not know the Norseman, can you-- I know that's--

-The Norseman is a Nordic themed restaurant in rural--

-Was it like, wildly popular?

-I would say about seven people. No. We had a town called Cokato, Minnesota, where 2,038 people lived. And there was one major restaurant in town called the Norseman.

And if you go to Starbucks today, they always have this little internal phrase that says, if you have time to lean, like, lean against a wall, then you have time to clean. Well, at the Norseman, my thought was, if I've got the place clean, I've got time to peace out. And so what I would do is I would clean the bathroom.

And I'd clean the bathroom. Really I'd just kind of clean the bathroom, like, go through the checklist and kind of pretend, not fully clean anything, not really. And then I would just peace out. I had this little system where I would try to get as many half-pound or quarter-pound hamburgers eaten per shift as I go.

-Oh, that's impressive. It's an honorable cause.

-Well, my thought was, here's the deal. Butch, my boss, he's probably not going to know. And so every shift I'll try to get like three or four quarter-pounders down.

CALEB TAYLOR: Let me ask you this though. What's the impact of having that mentality, not putting your heart into it, putting your time in? What's the impact?

-Well, one, my boss, Jeff, kept saying, what are you doing? Stop eating. Get to work. Why aren't you cleaning? What are you doing?

So I started getting micromanaged because I needed someone to manage me. I started to lose any sense of empowerment because they just-- they took responsibilities away from me. And then I actually started being treated almost like I was mildly mentally dysfunctional because I just acted like it.

And so I was basically cast as the black sheep. And they said, this guy is not a hard worker. He doesn't know a lot of anything. So let's have him busk tables. And when he's not doing that, give him something to do because he doesn't have the ability to think proactively.

That was kind of the conversation that was going on. And it was a soul-sucking, hour-sucking job where I got paid minimum wage, got very minimum tips because it was just I did a very minimum job. But over time, I started to learn that mindset's going to get you stuck. And that was a mind I brought to work everyday while working at the Norseman.

CALEB TAYLOR: So you were treated-- you, the palest man in the world was treated like the black sheep?

-That is true. I was the black, pale sheep.


Featured Coaching Excerpt - Notes & Transcript, Part 3
  • Mystic Statistic: "13% of employees worldwide are engaged in their jobs. They lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes." -Gallup Poll
  • Lesson Nugget: Being engaged at your work will allow you to build a reputation and a network that will help you when making a move in your career.
  • Ask Yourself: Am I engaged while I'm at work?
  • Lesson Nugget: No matter where you work, make sure to always be engaged and bring energy to work. You never know when someone will walk in and offer you another job or a better opportunity.

-What's crazy about this though is that the mindset you're describing, that you had back in the day, is not uncommon. We got another mystic statistic here. This is from a recent Gallup poll that says 13% of employees worldwide are engaged at their jobs. They lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. 13% of all people working at jobs right now are engaged at all.

CLARK CLARK: It means that the watching this, probably 87% percent of you watching, are not the people this is talking about.

-But not you people.

-We know on Thrive only-- at Thrive, we have a 13--

-Not you people, other people.

-We have the 13% that's engaged. The other people are not engaged, but I'm just being real. I'm just encouraging you to ask yourself, are you engaged? Because for a second, forget about the job for a second. And when you work at a job, remember, this is your opportunity to build a reputation, to build a practical education, and to build a network.

OK. It's a reputation. It's that practical education. That's when you build that network. And if people start to know you and learn your reputation as this guy to work hard, you're not helping yourself. And you've got to look at it.

Our time on this planet is very limited, so you want to absolutely bring the best you can, every single day, to the workplace, so that you start to get that reputation as being the guy that people want to hire. And you'll find over time, you'll get promoted, or you'll build your resume, and can apply for another job. But you just don't want to be stuck doing minimal effort like 87% of the people.

-Well, what you're saying it sounds like a good ideal, like, oh, work hard, put your heart into it. But I feel like I could probably be representing a lot of the Thrivers out there that say, hey, you don't really know what my job is. It really is a dead end job. What do you see those people, where they say now that doesn't quite apply to me? I'm actually in a worthless job. There is nothing I can take out of this.

CLARK CLARK: Let me tell you a story. There's a guy right now that I-- I do consulting with a lot of companies. And there's one guy I met at a conference, and he's an owner. And he was explaining that he's got a guy in his office who's like late 60s, and he's always like to work. He's always been like to work for the last 10 years.

He's been late to work, he never gets this job done, He doesn't really get the-- and so he's like, hey, I have to lay off a guy, who I know hasn't saved retirement for retirement. He's in his late 60s. How do you think I should do that? That is such a difficult spot to out your employer in, when you're not bringing it. This guy said that this guy, for the last 10 years, he's worked of the company over 10 years, he says that every year he's never brought it. Even when he was 59, 60, 61, he just doesn't get his job done.

And it puts your employer in a weird spot, because they'd going to have to punt you. And it's going to hurt yourself. So you just really, really, really, really, really, really need to make sure that you're applying your full effort every day in your job, because I promise you, if you're working in a really small business right now. If you're working at a gas station that has three-- it's a locally owned gas station, and there's three employees who work there.

Every day you smile at every customer and bring enthusiasm, and bring joy, I promise you at some point, a potentially new employer, someone who might have the opportunity to hire you will walk in and will say, hey, how you doing? Are you interested in another job? And you might have an opportunity to get promoted out of that job, or hired out of that job.

So no matter where you are, as long as you're around humans, you need to be diligent. You need to over deliver, because I'm telling you, you do have an opportunity to build your reputation, or to hurt it every day.

-So you're saying it's not only a negative outcome that could come about this, by not putting your heart, by getting fired. You're saying there's actually, no matter where you are, there's positive possibilities?

-Absolutely. And I worked at Target, and I've shared this stories on some different Thrive episodes. But when I was working behind the electronics desk, I had a guy walk in who was a customer, and I was just bringing it at that point in my life. I was bringing it, I had decided to over deliver it, to bring the energy. And I actually got a job from a customer.

Now, I can't tell you how many times that's happened throughout my career. When I owned the DJ business, every time out their DJing weddings and entertaining, people would come up and, do you have a card, and they'd hire me for another event. As a speaker today, every time I speak, you go with me people say, hey, do you have a card? We'd like to book you for another event.

But if you are out there over delivering, whether you're self-employed or you work for someone else, you will get noticed.

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