Featured Coaching Training: Public Praise and Private Floggings
This series will better equip you to deal with employee issues and obtain effective conflict resolution though four powerful super moves. It will also train you how to effectively praise your people in the workplace.
Featured Coaching Excerpt - Notes & Transcript, Part 1
Today's Topic : Public Praise and Private Floggings | 4 Super Moves for Dealing with Employee Issues
4 Super Moves Overview: SUPER MOVE #1 - You Must Be A Source of Wisdom
SUPER MOVE #2 - The Power of Public Praise
SUPER MOVE #3 - The Power of Private Floggings
SUPER MOVE #4 - Attack the Problems, Not the People
Super Move #1: You Must Be A Source of Wisdom
Notable Quotable: “The people who work with you as their manager will look to you as one of their sources of wisdom.” -Kenneth H. Blanchard (The One Minute Manager has sold over 13 million copies and has been translated into 37 languages.)
Lesson Nugget: If you are not intentional about becoming a source of wisdom, you won't be.
Ask Yourself: Am I being a source of wisdom for the people in my company?
Notable Quotable: “People don't care how much you know until they know how much you care.” -John Maxwell (New York Times bestselling author and leadership expert.)
Notable Quotable: “Leaders must be close enough to relate to others, but far enough ahead to motivate them.” -John Maxwell (New York Times bestselling author and leadership expert.)
- [Voiceover] Three, two, one.
- Individually, you have to part ways and replace that person with somebody else, and remove it the way you'd remove a cancerous growth because it is cancerous, it does spread. ♫ Everybody wants to rule the world ♫
- Alright, well, welcome thrivers, to this edition of Thrive15.com. I'm here with Clay Clark, our US small business administration entrepreneur of the year, and Clay, it's such a great day to be alive. We have great things happening here,
- [Clay] Yeah.
- here today. I'm very optimistic. We're talking today about public praise and private floggings, four super moves for dealing with employee issues. And before we get into it, Clay, let me break it down for all of our thrivers that are listening, and begin like this, supermove number one. You must be a source of wisdom.
- [Clay] True.
- Supermove number two. The power of public praise.
- [Clay] Okay.
- Supermove number three. The power of private flogging.
- [Clay] Mmm.
- And supermove number four. Attack the problems, not the people.
- [Clay]Why, okay.
- Supermove number one, here we go. You must be a source of wisdom. Okay, so before we dive into it, I want to begin this super move with a notable quotable from our man Kenneth Blanchard, best-selling author of The One Minute Manager, an excellent book., and he says this. "The people who work with you, "as their manager, will look to you, "as one of their sources of wisdom." Clay, why are we even here? What are we talking about?
- Well, the thing is, is that most people, myself included, you start a business because you have a big idea, you have three reasons you start a business typically. It's because you either want to own your own business, you just want to, you have big financial goals and you want to achieve them, or you're just so tired of working for somebody else, you're not employable, basically, until you build this great business, and you start to make some money, and you start to make enough money where now you have to hire some people and pretty soon you realize, you have become the kind of person that you wouldn't want to work for. You've become the kind of person where you go, you say, I wouldn't even want to work for me. You start to get into that zone where you're going, ah, but you're not honest with yourself. You don't take the time out to do it, but then someone has to point it out to you, an employee starts to go, hey just being real. I don't like working here, I don't like you, I don't like, whatever, because what happens is if you aren't intentional about becoming a source of wisdom, you won't be.
- So I can just tell you honestly, in our building, I've read, three times as many books as anybody else in the building. Why not? There's nobody to do it who will ever keep up with me. And if anybody gets close, I will try to outpace them, and at some point, when I find somebody who's more driven than I am and is more wise than I am, I ask them to be my boss. And that's why we brought on Dr. Zelner, the CEO of Thrive15.com, because I really know my craft, and I'm very, very good, but I'll tell you what. Dr. Zelner is like the Donald Trump of small business. I mean, this guy, and I'm not talking about the political ramifications, but he is just, he knows what he's talking about, and he is a source of wisdom, and when I don't know what to do, he's my go-to guy, I mean, he's, that's why we brought on Lee Cockrell. Because Lee Cockrell knows more about managing an amusement park that seats 52 million people a year, than I'll ever know! I mean, that's why we brought on Michael Levine. This guy is the PR consultant of choice for Michael Jackson's family, and Bill Clinton's family, and Nike, and I mean, so what you want to do is, you want to be a source of wisdom. So just ask yourself right now, are you being a source of wisdom for your people, because if you're not, they're not going to want to stick around very much.
- And with that wisdom comes a lot of care, you know, John Maxwell who said another notable quotable, said, "People don't care how much you know "until they know how much you care."
- There's wisdom in letting your people know that you care, and it's weird because when someone starts to work at your business, today it just happened in our office, and I feel awful about it, I'm probably going to throw up on the microphone here, but, we had a guy in our office who didn't get his paycheck today. And I felt awful about it, you know, it's like, Frank, what happened? So I don't know what happened, we're doing end-the-year 1099s and mailing out stuff, you know, there's no excuse for it, but the reality is he didn't get his paycheck, you know? And I hope that everyone knows I care, but if they don't and they're going, well, you don't care at all, so I'm going to try to, you know, tomorrow meet up with him somewhere, bring him out a check, because I care! I mean, you have to show you care. If you don't show you care, you can't expect people to care.
- So we're talking about the super move being a source of wisdom, but also Clay, there's also a line that is drawn between caring and also how close you get to your people. John Maxwell also says this quote, "Leaders must be close enough to relate to others "but far enough ahead to motivate them." What does that mean?
- Well, you don't want to work for a boss who's like, "Hey! "You guys want to go out for beers?" And you say, well, you know, I suppose. "Yeah, here's the deal guys. "We're going to get so hammered tonight "that I'm going to get so, I'm going to get to that" and they're like, you're not going to do it again, are you? "No, I am, I'm going to get so hammered "that I can't feel my face again. "I'm going to get so hammered, "then what we're going to do is, "we're going to shove each other into the bushes, "and we're going to get naked." And you're going, I don't know if I want to. Because it's like a boss where he's like, actually below you, or he's regressing below you, or I see a lot of bosses who aren't comfortable,
- [Voiceover] Yeah.
- with being alone at the top of the mountain, and so they start to regress, and they almost want to be chummy with all their people, so they start to go, "Yeah, so, "why don't you all come over tonight, "and I'll go out with you." And you're like, Boss, you're definitely married, and you definitely don't normally have a Bostonian accent. "Well, whatever, but the point is "let's going out tonight." And you're going, Boss, you're married, I mean, seriously, you don't need to go out with a bunch of single guys. "No, I'm going to "and I've joined up for the bowling league "so I can be with you guys." You know, you don't want to be that kind of boss. It's just not going to go over well. And no disrespect for people from Boston. I have my Boston accouchements here, I have my Redsocks tie, I have my Patriots tie, I just want you to, I love Boston, but I do love the Bostonian voice.