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This business coaching lesson teaches business owners how building the right team can advance an organization.

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Featured Coaching Excerpt - Notes & Transcript, Part 1
  • Mental Marination Moment: Whenever there are problems with your employees, you need to have the awkward conversation with them and fix it.
  • Lesson Nugget: A successful business requires expectations and accountability, transparency and follow through, and lastly a genuine amount of consistency.
  • I Feel Way Too Busy to Train People Anymore and Chaos Has Become the Norm
  • Notable Quotable: "Effective leadership is putting first things first. Effective management is discipline, carrying it out." - Stephen Covey
  • Definition Magician: Tithing - A practice specific to the Judeo-Christian tradition. It is one tenth of annual produce or earnings, formerly taken as a tax for the support of the church and clergy.
  • Notable Quotable: "Training, developing, and leading your staff would come first... without them you have no business."
  • Lesson Nugget: Your employees are the ones who make your business run. You have to focus on them first.

codeacademy for small businessmanagement

-Let's say in this small business management training that the staff, let's say-- and I know this didn't happen in this situation, but let's pretend it did. Let's pretend I'm a businessman and I'm watching this and I did involve my staff. And now we've come up with this unbelievable uniform, one that 8 out of 10 people were like this is great. But now Greg over there in accounting just for whatever reason can't seem to clean the shirt or find the pants. He just keeps showing up weird. What would you do?

-You know it's again goes back to the questions of everyone's always digging for that secret answer to keep them from having an awkward conversation. I think you have to have an awkward conversation.

-People are always searching for that secret little solution to keep them from having that awkward conversation. This is big. I want you to marinade on this.


So what I want to end on this is in this small business management training. This is the capstone thought to mee, it's huge. I want to kind of bring this in here and I want to talk about some training, but I want to wrap up on these two thoughts here. Because that awkward conversation. I have been married for 13 years. You hate to have the awkward conversation. Usually it's my wife telling me, you can't do that. Well, y'know--

So the awkward conversation thing, my wife's pretty direct. No one wants to have that, though In business you don't have the awkward conversation. Why do we fear the awkward conversation so much?

-We think it's going to fix itself, or at least we hope we do. Or we just don't understand what really makes a successful business. A successful business requires expectations and accountability. It requires transparency and follow through. And last of all, I think it requires a genuine amount of consistency all the time.

-OK, so let's look at this here. If I feel like, if I'm watching this and this lady had indicated she feels too busy to train any more because chaos has become the norm. So a lot of people you talk to, I know you meet them at the business networking because you've been so successful, a lot of these come to these business networking events and they'll want to ask you, "How are you doing it, Bro? Broseph, how are you doing this?"

And then they always, always say, "I'm so busy that I don't have time. I don't have time to read books. I don't have time to study. I don't have time to manage. "I don't have time to train." Specifically when someone says, "I do not have time to train my people. I'm too busy," what would you say?

-I think of course again it's another one of those really, really special secrets. But I think "Effective leadership is putting first things first. Effective management is the discipline to carry it out." This particular topic reminds me of tithing. So if you're a tither, you know that tithing happens first. And so when you go and you've decided you're going to make a tithe, you tithe first, not last.

It's the very same situation when it comes to your business. Training, developing, and leading your staff would come first to me. Without them you have no business, so what I don't understand is when someone sits down and tells me they don't have time to work on the most important, crucial piece of their business, and that's the people that open and close it every single day.

-You just blew my mind. It's just unbelievable. Let me try to a duct tape my brain and put it all back in and just unpack this a little bit here. OK, so one is you're saying tithing-- a lot of people watch this, maybe don't know what tithing is. They go tithing schmithing. What does that mean? So real quick can you explain what tithing means?

-Sure. Tithing, in my faith and in other faiths is about giving back to the church that you're in. It's 10% person. And what happens, the point of it it's not the money. The point of it is-- and people lose touch with this-- it's not about the money. It's about giving first. And so you decide to give your money back that you been given to the church first, the first 10$.

So when I think about this particular topic, it's very equal to tithing. You've got to work on your business first. You've got to work on the staff first, before all these other things that you've decided you're going to do, committed to, and thrown all these irons in the fire. You won't have any irons in the fire if you can't take care of this part, and that's the team.

-You won't have any idea is a fire if you can't deal with this part. Now unpacking the final two areas, because you just, it's a truth cannon here. You said leadership is putting first things first.


-Then you said management is, what, having the discipline to--

-Carry it out.

-To carry it out. Can we unpack that for a second? Leadership is saying, hey, this is my priority. Is that what you're saying?

-I think it applies to your business. It applies to your family. It applies to relationships. Leadership is putting the first things first, the things that really matter, setting up all the things that you need to do. And then it's not just enough to say that these are important to me. You've got to go and manage those things. You've got to go and carry out the things that you've set to do.

When you opened up a business, you decided you were going to have people there to offer customer service, sales, or whatever it is, to other people. Well, did you forget that you've got to train and develop these people? They're first. They are what makes the whole thing go around, and you've got to focus on them first.

-Well, I'm going to try to put your moves into action real quick here. So one, leadership. Putting first things first, I know I need to tell you now. Two, management. You've got to have the discipline to care, and it's going to be awkward, but here we go. It's ecstasy when you're next to me. Thank you.

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