Featured Coaching Training: Selecting a General Contractor: What to Look For
It’s the contractor you pick that makes — or breaks — your remodeling project. Finding the right contractor for your job will determine the quality and timeliness of the work, and the amount of emotional and financial stress you’ll have to deal with. Learn how to effectively choose the right contractor for your needs in this series.
Featured Coaching Excerpt - Notes & Transcript, Part 1
Lesson Nugget: Step #3 - Get a list of references and call those references with the assumption that they are dishonest and will attempt to take advantage of you.
Editor's Note: www.AugustinoBrew.com
Fun Factoid: The U.S. Chamber of Commerce estimates that 75% of employees steal from the workplace and that most do so repeatedly.
Nearly one-third of all employees commit some degree of employee theft, according to Department of Justice.
Employee Theft Solutions estimates that one-third of all U.S. corporate bankruptcies are directly caused by employee theft.
A typical organization loses 5% of its annual revenue to employee fraud. This figure translates to a potential global fraud loss of more than $2.9 trillion. (http://www.cbsnews.com/news/employee-theft-are-you-blind-to-it/)
Lesson Nugget: Google search the name of the company and read the reviews people write to get more references about your potential contractor.
- Step number three, get a list of references and call those references with the assumption that they're dishonest and will attempt to take advantage of you. Ok, this is super important to creating this spreadsheet and setting up the business for success, Clay, why should you call the references, why is this important? Why is this an important part of the process?
- Ah, I was just trying to get this thing off here using my Augusti- what's the name of the company again?
- Oh yeah, I was just trying to use my Augustino Brewing, what is it, what is it called, what's my thing, it's a?
-It's a bar key.
- A bar key, at Augustino Brewing. I was just trying to use that to pick this off, but anyway, testimonals. You gotta have testimonials because, references, because most people lie all the time. It's just, they do. Most people, I say most, six out of 10 just make stuff up all the time. We'll put a stat on the screen right now, I want to make sure we write this down and do it. Put a stat on the screen, there's a report that CBS did in conjuction with the U.S. Chamber, CBS, U.S. Chamber, you can google it and find it and we'll put it on the screen. Look at the statistics for how much the average person steals from their workplace. I mean it's crazy how common it is. So you have to get references and you have to call them all with the assumption that they're not being honest. If you assume they're not honest, you won't get caught in a bad situation.
-Does that make sense Augustine?
- Oh yeah, and should you look for and try to, and if so how would you find kind of your own references beyond what the general contractor is going to give you?
- Well if you google the name of the company and then type in reviews, a lot of times for people will have the google reviews. Angie's List has a lot of reviews there. Yelp has reviews, we're kind of in a culture now where we're kind of the most accountable we could ever be. Good thing about it is if you do something really, really terrible, it's usually going to end up on the Internet, it's a good for a consumer. Bad thing is, if you do something really, really good and you have a really really dishonest customer, they'll just write whatever they want and they have a hard time sorting between the two. So I'm saying is, get the references. Call these businesses, see how well they did of a job, maybe go look at the build out. And a lot of customers, when they have a good contractor they'll go, hey, without reservation I recommend this guy.
- Yeah, I'm just saying that the general contractors if you approach them for the references you're going to get all the people that they know they did a good job with and are going to say the good things, so I'm just saying.
- The reason why I'm saying that though-
-You go beyond that.
- I do, I do. I will say this a lot of times though, that most contractors will not provide any references at all. So, a lot of times, just asking and they're like, yeah sure, boom, here they are. You'll find what you need. I'm just telling you, you gotta do it.